News & Press Releases
Blood Collection Toll-Free Telephone Apt. Booking Line
- Published: Thursday, 27 August 2020 09:18
Blood Collection Toll-Free Telephone Appointment Booking Line
Expands to Saturdays in Western Zone
FOR IMMEDIATE RELEASE
Wednesday, August 26, 2020
WESTERN ZONE - Nova Scotia Health continues to work to improve the blood collection toll-free telephone appointment booking process. This includes adding more staff to address issues and delays people may experience when they call to book a blood collection appointment.
In Nova Scotia Health’s western zone (Annapolis Valley, South Shore and South West areas), the toll-free appointment telephone line is expanding to six days per week. It will now be open every Saturday from 8 a.m. to 4 p.m., starting Saturday, August 29. Also, more staff will be available Monday to Friday to clear up any backlog of callers waiting in the queue after the phone lines close at 5 p.m.
“We are still experiencing a high number of callers, and we want to thank everyone for their patience,” said Leslie Oliver, Director of Laboratory and Pathology Medicine for Nova Scotia Health’s western zone. “We also want to sincerely apologize for the length of time people may be waiting on the telephone.”
Nova Scotia Health has started the implementation of an online booking system for blood collection that will allow people to book appointments with ease and reduce wait times.
Requiring booked blood collection appointments, as opposed to the former walk-in service, helps Nova Scotia Health maintain physical/social distancing in our waiting areas. Providing booked appointments is part of Nova Scotia Health’s response to COVID-19.
Nova Scotia Health is gradually re-introducing services that were reduced because of COVID-19. This includes re-opening some blood collection sites where it is safe and appropriate to do.
Blood collection services will be available at Weymouth Health Centre each Wednesday, starting Wednesday, September 2.
Appointments for outpatient blood collections in the Annapolis Valley, South Shore and South West areas can be booked using one toll-free number: 1-833-998-2722. Call from 7 a.m. to 5 p.m., Monday to Friday, and on Saturdays from 8 a.m. to 4 p.m.
When coming for blood collection, people are asked to please arrive no more than five minutes prior to the appointment to avoid congestion in waiting areas. The safety of our patients and our staff is top priority.
The following western zone sites are open for blood collection by appointment only. No walk-ins please:
Annapolis Community Health Centre
Soldiers Memorial Hospital, Middleton
Eastern Kings Memorial Health Centre (EKM), Wolfville
Valley Regional Hospital (with limited capacity)
Western Kings Memorial Health Centre (WKM), Berwick
(Please note, EKM and WKM are the alternate sites for patients who would normally go to Valley Regional Hospital for blood collection).
Fishermen’s Memorial Hospital, Lunenburg
Queens General Hospital, Liverpool
South Shore Regional Hospital, Bridgewater
Roseway Hospital, Shelburne
Digby General Hospital
Yarmouth Regional Hospital
Barrington Community Health Centre, Barrington Passage
Clare Health Centre, Meteghan
Weymouth Medical Centre, Weymouth (on Wednesdays, starting September 2)
The public is reminded the following NSHA blood collection sites are currently closed as part of our response to COVID-19:
Our Health Centre, Chester
North Queens Medical Centre, Caledonia
Lockeport Medical Center, Lockeport
Islands Health Centre, Freeport
For more information on blood collection times and locations, visit our blood collection page: www.nshealth.ca/blood-collection
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About Nova Scotia Health
Nova Scotia Health provides health services to Nova Scotians and a wide array of specialized services to Maritimers and Atlantic Canadians. We operate hospitals, health centres and community-based programs across the province. Our team of health professionals includes employees, doctors, researchers, learners and volunteers. We work in partnership with community groups, schools, governments, foundations and auxiliaries and community health boards. Visit www.nshealth.ca for more.